Good on-hold messaging is essential to improve the customer calling experience and create revenue in a company. If you hate being put on hold during a phone call, you’re not alone. There are now on-hold messaging services developed by on-hold messaging companies with techniques to keep your wait more interesting. We take a look at ways to freshen up your on hold messaging content:
- Add Fun Trivia Or Entertaining Questions
Who can resist a good buy? An on-hold message can offer anything from amusing trivia to information about special events and promotions. This can include announcements about upcoming sales, product introductions, and special offers on online stores.
- Use A Professional Tone And Good Voice Over
Providing customers with a professional on-hold message can enhance the perceived quality of your business and build your business credibility. Build your brand and drive traffic by using a friendly, easy-to-understand accent and tone.
- Keep It Casual And Interesting
Keep it simple and think about the benefits that on-hold messaging will bring to your business. Use words or phrases in the script that you’d use if you were talking with a friend or business acquaintance. Don’t use background music that’ll have your caller snoozing – but don’t use anything that’s loud and annoying either.
- Don’t Forget Your Manners
Make sure your callers know that you value their time by repeatedly thanking them for their patience and reminding them that you will be with them soon.
- Call The Engineers
Studio engineers can work their magic. They mix, edit, clean it up, and put together the perfect on-hold messaging to drive your callers and hook them in. Only use a professional for studio-sound quality on every phone system.