About Us

Why Choose Us?

When it comes to enhancing your audio brand, the company you hire is a very important decision.

On-Hold Technologies has been producing award-winning message-on-hold productions for over 24 years.  In fact, we are one of the most awarded message-on-hold companies worldwide!

You could get something thrown together cheap… the internet is full of companies striving to be the cheapest.   The reality…you get what you pay for.  When the price difference between message-on-hold providers is typically only $10-$15 per month, why would you want a bland, boring, cookie-cutter production?  Since one of our focuses is marketing results, hiring the cheapest firm that produces “fluff” likely will be the most expensive choice.

Image of business partners discussing documents and ideas at meeting

We’re different:

We take a different approach.  We listen to you, our client.  We listen to your goals and develop a comprehensive strategic plan to reach those goals.  We don’t just produce fluff…that’s easy to churn out.  We certainly can, if that’s what you’re looking for, but that’s typically not what our clients hire us for.

 

 

 

Female taking notes

We do the work for you!

We don’t have you fill out a questionnaire.  That puts more work on you.   We review your website and based on our extensive experience in your industry, we ask you questions…all you have to do is answer questions.  Our professional copyrighters will develop a script and email it to you for review.  We do all the heavy lifting to save you time!

 

 

 

 

Male and female vocalists recording in separate studios

 Great Choices!

We have over 20 different professional voiceover actors.  Click here to listen!  Why so many?  When callers hear the same voice and music every time they call, they assume they’ve heard the message already and tune it out.  If you have repeat callers, we highly recommend changing the voice and music on every update.  Listen to music here!

 

Different countries flags united together against blue sky

 

 

Foreign Languages!

We have produced on hold message recordings in many different languages. In fact, with our extensive contacts around the world, we can create productions in any language!

 

 

 

On Hold Messaging Association Logo

 

 

 

Who to trust?

With all the scams on line, how do you know who to trust?  Honesty and integrity are some of our core principles.   Our CEO is Chairman of the Ethics Committee for the On-Hold Messaging Association, now known as the Experience Marketing Association.   In fact, he is one of the founders of OHMA.  The first meeting back in 2001 was in our office in Florida.

If you don’t choose us, we highly suggest you choose one of the On-Hold Messaging Association (OHMA) members around the world.  They have been properly vetted and adhere to OHMA’s strict ethical guidelines.  Look on their site for the OHMA logo.

VoIP (Voice over Internet Protocol) - computer generated image 3D render

 

VOIP –  Changing your phone service to a hosted VOIP provider

No problem! Since we have been in business before most people even knew what the internet was, we have evolved with the times.  As our clients have migrated to hosted VOIP or premise-based VOIP phone systems, we have learned what format the various providers are looking for and whether their service unicasts or multicasts.  Don’t know the difference?  Just call and ask which is best for your business.  It does make a significant difference in the overall customer experience.

 

 

World Map, Globe - Navigational Equipment, Digital Display, Technology, Computer Network

 

Multi-Location and National Accounts:  

When it comes to large, multi-location clients, it’s not a one-size-fits-all solution.  There are special challenges that have to be handled properly to provide the best customer experience.   Back in the day when cassettes and CDs were mailed to clients, many times an individual site would not get updated by the local employee.  The same is true with USB-loadable players today.  Let’s face it, your employees have so much on their plate that updating the on-hold recording is not high on their priority list.   Now with our IP-based players, we control the process so your staff doesn’t have to do anything!  We update the recording remotely and even adjust the volume to ensure it’s playing at an optimal level.

 

 

Executive VoIP phone on a beech desk

 

 

Don’t have a business phone system?

We can work with most phones purchased from an office superstore or on-line.   Just ask!

 

 

 

 

Free trial booklet image

 

 

Click here and receive the first 30 days for free

We’re so confident you’re going to like our message-on-hold production that we’re going to let you test-drive it for 30 days for free!

 

 

 

 

Crowd using mobile phones, looking up smiling

 

 

 

Want to market your services to every caller, not just the ones you place on hold?

Click here to learn more!

 

 

 

 

Ready to take your business to the next level? Call On-Hold Technologies, a division of Enrich Strategies, at 800-599-8119!